FAQ | Serene Evolution

HELP & FREQUENTLY ASKED QUESTIONS

PRODUCT

Do your sound machines get loud enough to drown out excess noise?

Yes, you can adjust the volume to be as loud as necessary to drown out anything from barking dogs, noisy neighbors, snoring and so much more.

Can you have the sound machines on all night without setting the timer?

Yes, you have the option to leave the sound on all night or use the optional timer.

How can I maximize battery life?

We recommend using new Duracell Alkaline batteries or plugging in the AC adapter. Using lithium batteries or mixing old and new batteries will result in poor run time and sound quality.

Are your products dual voltage and suitable for use outside of the United States?

Yes, all of our products will work from 110-240 volts.

CONTACTING SERENE EVOLUTION

How do I provide general feedback?

We would love to hear from you! Email us at
cs@sereneevolution.com

ORDERING

What are my payment options?

Serene Evolution accepts Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal and Pay with Amazon.

Do you ship internationally?

No. Currently, we only ship within the United States.

Are online transactions secure?

Serene Evolution assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is Serene Evolution's product availability?

All products ship within 2 business days unless otherwise noted.

Will I receive an email confirmation of my order and tracking information?

You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped with the tracking information.

SHIPPING & FULFILLMENT

What are Serene Evolution's shipping methods?

All of our orders ship via USPS. Express shipping is not currently available.

How long does it take to receive products?

Most shipments will arrive within seven to ten days.

Do you accept rush orders?

No, we do not accept rush orders.

RETURNS & EXCHANGES

What is the Serene Evolution refund policy?

Click here to see our refund policy.

How do I change or cancel my order?

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at
cs@sereneevolution.com

PRODUCT USER GUIDE

Have a question about operating one of our sound machines or sleep training alarm clock? Download the user guide to discover everything you need to know about using our products.

WARRANTY INFORMATION

All Serene Evolution products are covered by a 1-year non-transferable limited warranty. The products are warranted to the original purchaser that the product will be free from defects in materials and workmanship for a period of 1-year from the date of purchase.

Warranties implied by law are subject to the same time period limitation. Some states do not allow limitations on how long an implied warranty lasts. The Company’s obligations are limited to replacement of the product and do not include any liability for damages for claims because of accidents, negligence, misuse, alteration, or improper installation. This warranty does not cover products purchased, serviced or otherwise used outside the United States.